Open Access, Peer-reviewed
pISSN 1225-9330
eISSN 2288-4955
    J Korean Acad Nurs Adm. 2010 Dec;16(4):488-496. Korean.
    Published online Dec 31, 2010.
    https://doi.org/10.11111/jkana.2010.16.4.488
    Copyright © 2010 Korean Academy of Nursing Administration
    Original Article

    Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses

    Hyun Sook Lee,1 and Jong Kyung Kim2
      • 1Charge Nurse, Dankook University Hospital, korea.
      • 2Assistant Professor, Department of Nursing, Dankook University, Korea.
    • Correspondence: Kim, Jong Kyung. Department of Nursing, Dankook University, San#29, Anseo-dong, Dongnam-gu, Cheonan-si, Chungnam 330-714, Korea. Tel: 82-41-550-3893, Fax: 82-41-550-3888, Email: jongkimk@dankook.ac.kr
    Received November 02, 2010; Revised December 07, 2010; Accepted December 07, 2010.

    Abstract

    Purpose

    This study was done to explore the relationship in hospital nurses' of communication competence, communication types, and organizational commitment and to provide basic data for developing programs to improve internal communication and to promote nurses' commitment to their organizations.

    Methods

    The participants included 316 nurses who worked in two general hospitals. The tools used for this study were the Global Interpersonal Communication Competence Scale (GICC) and Communication Satisfaction Questionnaire by Downs & Hazen (1981), revised by Seo (2002) and Mowday's tool (1979) for organizational commitment. Data were analyzed using SPSS/PC+12.0.

    Results

    The mean score for communication competence was 3.46, and for organizational commitment, 3.19. For communication types, the mean score for formal communication was 3.18 and informal communication, 2.59. Communication competence had a positive relationship with formal communication (r=.32) and with informal communication (r=.16). Organizational commitment had a positive relationship with formal communication (r=.53), communication competence (r=.30), and informal communication (r=.27).

    Conclusion

    The results indicate the necessity of developing programs to promote nurses' communication competence and also developing a system that will enrich active communication. Systematic and continuous training in communication is also highly recommended.

    Keywords
    Hospital; Nursing Staff; Communication; Organization and Administration

    Tables

    Table 1
    General characteristics of subjects (N=316)

    Table 2
    Score of communication competence, communication types, and organizational commitment (N=316)

    Table 3
    Relationship among communication competence, classification of communication, and organizational commitment

    Table 4
    Communication competence by characteristics of subjects (N=316)

    Table 5
    Communication types by characteristics of subjects (N=316)

    Table 6
    Organizational commitment by characteristics of subjects (N=316)

    Notes

    This article is master thesis.

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    MeSH Terms
    Hospitals, General
    Humans
    Mental Competency
    Nursing Staff
    Organization and Administration
    Surveys and Questionnaires
    Metrics
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