Open Access, Peer-reviewed
eISSN 2093-758X
    J Korean Acad Nurs. 2014 Feb;44(1):86-96. Korean.
    Published online Feb 28, 2014.
    https://doi.org/10.4040/jkan.2014.44.1.86
    © 2014 Korean Society of Nursing Science
    Original Article

    A Comparison Study using Mixed Methods on Foreign Residents' Satisfaction with Korean Health Care Services

    Keum Soon Kim,1 Jung Won Ahn,2 Jin A Kim,3 and Hee Jung Kim3
      • 1College of Nursing, The Research Institute of Nursing Science, Seoul National University, Seoul, Korea.
      • 2College of Nursing, Seoul National University, Seoul, Korea.
      • 3Korea Health Industry Development Institute, Cheongwon, Korea.
    • Address reprint requests to: Ahn, Jung Won. College of Nursing, Seoul National University, 103 Daehak-ro, Jongno-gu, Seoul 110-799, Korea. Tel: +82-2-740-8458, Fax: +82-2-747-3948, Email: kylieahn@naver.com
    Received November 04, 2013; Revised November 11, 2013; Accepted January 14, 2014.

    This is an Open Access article distributed under the terms of the Creative Commons Attribution NoDerivs License. (http://creativecommons.org/licenses/by-nd/4.0/) If the original work is properly cited and retained without any modification or reproduction, it can be used and re-distributed in any format and medium.

    Abstract

    Purpose

    This study was conducted to examine and compare satisfaction with Korean health care services for Americans, Chinese and Russians who resided in Korea.

    Methods

    A questionnaire was distributed to 252 participants (81 Americans, 89 Chinese, 82 Russians). Three focus group interviews were subsequently conducted in order to obtain a greater understanding of participants' experience and perspectives.

    Results

    The average satisfaction score was 3.09, with Americans and Russians showing significantly higher scores than Chinese. Overall, participants reported higher satisfaction in 'Facility', 'Quality of care' and 'Nursing services' as opposed to 'Information/education'. 'Care with cultural respect' as well as communication related services. Data from the focus group interviews were categorized into 12 sub-categories, 7 categories and 2 themes. The two themes were common experience and contrasting experience. Common experience included 4 categories, 'Quality of care', 'Hospital facility and health care system', 'Language barrier' and 'Information and education'. Contrasting experience included 3 categories, 'Medical cost', 'Health care personnel' and 'Accessibility'.

    Conclusion

    Results of this study provide basic knowledge on foreign residents' satisfaction and experience with Korean health care services. Further research is needed with foreigners from different cultural backgrounds. Administrative and educational efforts are required to improve communication skills and cultural competency.

    Keywords
    Foreigner; Health care services; Satisfaction; Mixed method; Focus groups

    Tables

    Table 1
    General Characteristics of Participants (N=252)

    Table 2
    Comparison of Subscale Scores for Foreign Residents' Satisfaction with Korean Health Care Services (N=252)

    Table 3
    Comparison of Item Scores for Foreign Residents' Satisfaction with Korean Health Care Services (N=252)

    Table 4
    Participants' Experience with Korean Health Care Services

    Notes

    This study was funded by Ministry of health and welfare for 'Global healthcare for international patients' project in 2011.

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    MeSH Terms
    Delivery of Health Care*
    Adult
    Communication Barriers
    Emigrants and Immigrants/psychology*
    Female
    Focus Groups
    Humans
    Interviews as Topic
    Male
    Middle Aged
    Patient Satisfaction
    Questionnaires
    Republic of Korea
    Metrics
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    Tables
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    Funding Information
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