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Last mile delivery is the last trip of an item before it arrives at the final destination. The current increase of last mile delivery is the impact of increasing home delivery services in areas that s...ee a growing development of e-commerce. There are several issues in the operational process, including the high number of trips taken from parcel delivery service. One of the innovations used to solve these issues is the smart locker system. The objective of this research is to analyze the characteristics and efficiency of the smart locker system that has been running in Jabodetabek to reduce the trips taken for home delivery service. Data analysis was performed using the travel diary data of a single smart locker operator. Results showed that the use of smart locker is not without faults and causes the performance of each transit hub (as a part of a trip chain of smart lockers) to significantly differ. One issue includes the variable of waiting time either at the pickup or at the delivery of shipments. Another issue is that the coverage area for each locker is not the same, thus affecting the performance of each transit hub. In terms of delivery trip length, the use of the smart locker is 30.65% more efficient when compared to parcel delivery service. In order to deliver 222 items, the total trip length for parcel delivery is 717.8 km, while using the smart locker requires a total trip length of 497.83 km.show more
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